ComPDFKit Terms of Service

The party contracting with PDF Technologies, Inc(“ComPDFKit”) and using any service provided by ComPDFKit shall be referred to as ''Customer'' for the purposes of these terms and conditions of services(the 'Conditions').

ComPDFKit and the Customer, collectively referred to as the 'Parties ', each being a 'Party', agree that any use of ComPDFKit's SDKs (the 'ComPDFKit Technology') by the Customer will at all times be subject to ComPDFKit's Customer License Agreement.

The Customer acknowledges and agrees that these Conditions (including any documents referred to herein) will be applicable to all Services provided by ComPDFKit. Unless superseded by a separate written agreement between the two parties, these Conditions shall apply to and be binding with regards to all software support services (the “Services”) provided by ComPDFKit to the Customer.

ComPDFKit hereby expressly rejects any and all of the Customer’s terms and conditions, such rejection to extend to all confirmations or communications made by the Customer which attempt to incorporate the Customer’s terms and conditions by way of reference.

ComPDFKit offers licensees of the ComPDFKit Technology the following Services:

- Customizing and integrating the ComPDFKit Technology according to the Customer’s needs and requirements (the “Customization”), whereupon the Customer does not acquire any right to the source code of the ComPDFKit Technology or obtain any title thereto. The Customer may perform any Customization only if such Customization is within the scope of documentation made available to the Customer when downloading the ComPDFKit Technology. In addition, the Customer shall not acquire any right to review, inspect or change the parameter settings developed and blocked by ComPDFKit in order to customize the ComPDFKit Technology.

- Technical support in the event that there are any questions concerning, or difficulties using the ComPDFKit Technology.

- Consulting services, especially in relation to the use of the ComPDFKit Technology or the Individual Software.

The Services shall be performed by ComPDFKit on the basis of information and documents provided by the Customer. Where necessary, the Customer shall make available test data at the Customer’s own expense and afford ComPDFKit the opportunity to carry out tests.

In respect of any Customization and/or Individual Software, the Customer shall make available relevant specifications at the Customer’s own expense. The Customer is responsible for the correctness and completeness of such specifications. ComPDFKit will review the documents and information provided by the Customer and, where reasonably necessary, ComPDFKit shall make changes in its sole discretion to ensure that the Services can be implemented by ComPDFKit accordingly. In respect of the agreed specification, ComPDFKit will provide the Customer with an offer concerning the price and estimated timing for the delivery of the Customization and/or Individual Software (the “Offer”) and, following the Customer’s confirmation of the Offer (the “Confirmed Specification”), ComPDFKit shall perform the Services on the basis of the Confirmed Specification. Any request by the Customer for any modification of or change to the Confirmed Specification following acceptance of the Offer, if feasible and subject to ComPDFKit’s acceptance, may result in changes to the Offer, including changes to the estimated deadlines and pricing arrangements. ComPDFKit is not required to accommodate any request for any modification of or change to the Confirmed Specification until the Customer has confirmed the relevant changes (e.g. to price and deadlines) to the Offer. All-time estimations and deadlines are only reasonable guesses as to when work should be completed and by no means are firm or legally enforceable dates. The customer understands and agrees that in software development accurate estimation is nearly impossible and therefore agrees to accept the delivery as soon as ComPDFKit in good faith can provide it.

In regards to the Customization and/or Individual Software, payment of the invoice following complete delivery shall be deemed acceptance by the Customer that the Customization and/or Individual Software conforms with the Confirmed Specification and that the Services were provided by ComPDFKit as agreed.

Should it prove that ComPDFKit is not able to complete the Services in accordance with the Confirmed Specification out of factual or legal reasons, ComPDFKit shall inform the Customer thereof. If the Customer does not adapt the performance specifications accordingly, ComPDFKit may reject the performance of the Services. The Customer shall reimburse ComPDFKit for any costs already accrued.

Any Service will be charged at the prices agreed to between the Parties in the respective service order and/or other signed written agreement. If the estimated amount of time is exceeded due to the Customer’s fault, Services shall be charged according to the actual time spent based on applicable hourly rates conveyed.

Unless agreed otherwise between the Parties, all prices shall be “ex-works”, United States Dollars, plus applicable taxes, duties, levies, and custom duties as well as reimbursement for all reasonable costs and expenses (e.g. packaging costs, costs of program carriers, costs of transportation and travel expenses, including travel times).

Invoices submitted by ComPDFKit to the Customer shall be due and payable without deduction within 5 days of invoicing. The Customer may not withhold or set off any payment for any reason whatsoever.

The Customer’s failure to comply with the agreed payment deadlines shall entitle ComPDFKit to discontinue its work and to withdraw from the contract. If the Customer is behind on payments, the Customer shall pay the statutory default interest. If the Parties agreed on payment by installments and the Customer fails to pay an installment when due, ComPDFKit may accelerate payment of all outstanding installments.

The risk of transporting data and programs in digital form, including the risk of any manipulation of such data and programs, shall be borne by the Customer once ComPDFKit has made available a download or provided data to the Customer.

Unless expressly otherwise agreed between the Parties, any date or deadline for the delivery or completion of Services shall be deemed non-binding and illustrative. The deadline for the delivery or completion of services shall be within five days after the Customer makes the payment. Unless the customer has customized requirements, the delivery time will be negotiated and determined separately by both parties.

ComPDFKit will endeavor to comply with the targeted deadlines for the delivery or completion of Services to the extent reasonably practicable. However, the delivery or completion dates can only be complied with if the Customer (i) makes available to ComPDFKit all necessary information and documents and provides necessary preliminary work in due time, and (ii) cooperates with ComPDFKit to the extent required.

ComPDFKit is not liable for any delay in delivery and increase in costs resulting from incorrect, incomplete, or subsequently changed data and information or other acts or omissions by the Customer. ComPDFKit will not be held to be in default of its obligations hereunder in the event of such delays in delivery. Any increased costs shall be borne solely by the Customer.

PDF Technologies, Inc aims to ensure that Customers are completely satisfied with its purchase. However, PDF Technologies, Inc understand that there may be occasions where a refund or subscription cancellation is necessary. This Refund Policy outlines the terms and conditions under which refunds are processed. Please read this policy carefully to understand Customer’s rights and obligations regarding refunds.

Except it is required by law, subscription fees are non-refundable once paid.(‘Non-Refundable’)

Any cancellation will take effect at the end of Customer’s current billing period(within one year of the contract), meaning that cancellations will only stop future billings. Fees that have already been paid will not be refunded unless mandated by law or explicitly communicated otherwise by us.(‘Subscription Cancellation’)

One-time purchases of ComPDFKit are non-refundable. Once the purchase is completed, no refunds will be issued under any circumstance.(‘Non-Refundable’)

Customer’s subscription will automatically renew at the end of each billing period unless Customer cancel it before its expiry. If the subsription is not cancelled before its expiry and deemed to be automatically renewed, PDF Technologies, Inc shall charge Customer payment for the applicable subscription fees, including any applicable taxes, according to Customer’s previously chosen plan,on each of the first day of the renewed billing period.

The Customer may terminate its subscription at any time. If Customer do not wish to continue its subscription, Customer may cancel it at any time through by contacting PDF Technologies, Inc. customer support team.

If any active Subscription is terminated by Customer before the expiration of the billing period for any reason other than those required by law or explicitly communicated by PDF Technologies, Inc., to the extent permitted by applicable law, Customer will be responsible for paying any unpaid fees covering the remainder of the billing period. No refunds will be issued for any payments Customer already made.

If Customer received any discounts at the time of subscription, Customer is required to repay the total amount of the discount received upon termination.

PDF Technologies, Inc recommends that Customers read and understand these terms of service before making a purchase or subscribing. If Customers have any questions or need further assistance, please feel free to contact PDF Technologies, Inc.’s customer support team at [email protected].

All rights, including, without limitation, all intellectual property rights - including source codes, database rights, know-how, and trade secrets, in each case whether registered or unregistered (the “Intellectual Property Rights”) developed or created by ComPDFKit and/or any of its employees and/or subcontractors in connection with the performance of Services shall accrue exclusively to ComPDFKit, unless expressly agreed otherwise by the Parties on a case-by-case basis.

ComPDFKit shall grant the Customer a personal, revocable, non-exclusive, non-assignable, non-transferable and non-licensable right to use the Customization against payment of the remuneration agreed to between the Parties, unless expressly otherwise agreed by the Parties on a case-by-case basis.

The Customer shall not remove, efface or obscure any copyright notices or other proprietary notices of ComPDFKit from any software or materials, including, but not limited to, the Customization provided hereunder.

The Customer may not modify, edit, adapt, reverse-engineer, copy, disassemble, decompile or duplicate in any way the Customization or apply any other technical or logical procedure thereto in order to influence or gain information about its structure, processes, functioning, or other protectable attributes.

In the context of their business relationship, the Parties shall grant each other access to certain information and materials, including, but not limited to, the business, source codes, trade, and business secrets, know-how, data, and products of the other Party, that are confidential and of substantial value to such Party (the “Confidential Information”); such value would be impaired if such Confidential Information is disclosed to third parties. The Parties shall maintain and protect the confidentiality of Confidential Information in the same manner in which they protect their own Confidential Information of a similar nature. The Parties will take necessary precautions to protect and maintain the confidentiality and non-disclosure of Confidential Information.

Notwithstanding any other provision hereof, Confidential Information shall not include any information that: (i) is or subsequently becomes public domain through no fault of the disclosing Party; (ii) is already known to the disclosing Party at the time of its disclosure; (iii) is rightfully received by the disclosing Party from a third party without restriction on disclosure; (iv) has demonstrably been developed independently by the disclosing Party.

ComPDFKit warrants that the Services are performed according to the best industry standards and that the Customization will fulfill the functions described in the Confirmed Specification.

COMPDFKIT ONLY ISSUES THE WARRANTIES EXPRESSLY REFERRED TO HEREIN. COMPDFKIT DISCLAIMS ALL OTHER WARRANTIES, CONFIRMATIONS, GUARANTEES, AND REPRESENTATIONS IN RESPECT OF THE CUSTOMIZATION AND/OR INDIVIDUAL SOFTWARE TO THE EXTENT PERMITTED BY LAW. ANY RECOMMENDATION ISSUED OR INFORMATION PROVIDED BY THE LICENSOR SHALL CONSTITUTE A WARRANTY TOWARD THE LICENSEE ONLY IF EXPRESSLY AGREED AS SUCH.

For the purpose of asserting a warranty, the Customer shall (i) immediately provide to ComPDFKit at [email protected] a detailed description of the defect; and (ii) make available to ComPDFKit all documents and information necessary to remedy the defect. If there actually is a defect, ComPDFKit will use reasonable efforts to remedy such defect within a reasonable period of time.

The warranty period shall expire 3 months after the performance of the Services and/or delivery of the Customization.

Customer shall be solely and fully responsible and liable for the content created or produced by using PDF Technologies, Inc.’s Services, or for the transmission, upload, reproduction, and storage of the files on PDF Technologies, Inc.’s ComPDFKit. Customer shall warrant that no infringement of a third party’s intellectual property rights or other rights has ever occurred. In no event shall PDF Technologies, Inc. be responsible or held liable for any of the foregoing deeds performed by the Customer or a third party in relation to the files.

If you are a data controller subject to UK or EU data protection law, you agree to comply with our data processing agreement when transferring personal data to PDF Technologies, Inc. This data processing agreement is incorporated by this reference and is available on the Data Processing Agreement at https://www.compdf.com/download/trust/ComPDFKit_Data_Processing_Agreement.pdf.

COMPDFKIT IS ONLY LIABLE FOR ANY DAMAGE CAUSED BY INTENTIONAL MISCONDUCT OR GROSS NEGLIGENCE. ANY LIABILITY FOR DAMAGE CAUSED BY SLIGHT NEGLIGENCE IS EXPRESSLY EXCLUDED. COMPDFKIT DISCLAIMS ANY LIABILITY FOR ANY INDIRECT DAMAGE, LOST PROFIT, CONSEQUENTIAL DAMAGE, AND NON-MATERIAL DAMAGE OF ANY KIND. THIS LIMITATION OF COMPDFKIT’S LIABILITY SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW. ANY CLAIM AGAINST COMPDFKIT SHALL BE ASSERTED (I) WITHIN 3 MONTHS OF THE CUSTOMER BECOMING AWARE OF DAMAGE, OTHERWISE, THE CLAIM SHALL BE FORFEITED; AND (II) ONLY AGAINST COMPDFKIT, EXCLUDING ANY PERSONAL LIABILITY OF ALL REPRESENTATIVES, EMPLOYEES, AND SUB-CONTRACTORS OF COMPDFKIT.

IRRESPECTIVE OF THE LEGAL GROUND OF ANY CLAIM, ANY LIABILITY OF COMPDFKIT TO THE CUSTOMER IN CONNECTION WITH THE SERVICES PROVIDED HEREUNDER SHALL NOT EXCEED THE SUM TOTAL OF PAYMENTS COMPDFKIT RECEIVED IN AGGREGATE FOR PROVIDING THE RESPECTIVE SERVICE.

The Parties agree to observe any applicable data privacy provisions in connection with the provision of Services hereunder and shall ensure compliance with such provisions by their representatives, employees, and any third party attributable to them.

ComPDFKit’s privacy policy (https://www.compdf.com/privacy-policy), as amended from time to time, is hereby incorporated by this reference and made an integral part of these Conditions.

Any other written agreement between the Parties deviating from these Conditions shall override these Conditions.

If any term hereof is or becomes invalid or if these Conditions have a loophole, this shall not affect the validity of the remaining terms hereof. The invalid term shall be deemed replaced by a valid term that closest reflects the Parties’ original economic intent. This shall also apply to any loophole.

Any authorized reproductions of any of the information contained herein must include copyright notices, trademarks, or other proprietary legends of ComPDFKit Software, on any copy of the materials made by Customer.

The establishment, effectiveness, performance, interpretation, and dispute resolution of this Conditions shall be governed by the laws of Mainland China (excluding the law of conflicts).

The place of execution of this Conditions is Furong District, Changsha City, Hunan Province, People's Republic of China.

Any dispute or controversy between the parties in relation to this Agreement or arising out of, in connection with or in breach of this Agreement shall first be resolved by active consultation between the parties. If consultation fails, the dispute shall be submitted to the Shanghai International Economic and Trade Arbitration Commission for arbitration in accordance with the Arbitration Rules of the Shanghai International Economic and Trade Arbitration Commission currently in force, and the place of arbitration shall be Shanghai.