ComPDFKit (“we”) respects the privacy of its users (“you”) and has developed this privacy policy (“Privacy Policy”) to demonstrate its commitment to protecting your privacy. During the course of our activities, we will collect, store, and process your personal data. Our use and sharing of your personal data and your choices about such processes are described in this Privacy Policy. Please read this document carefully before you use our website and products, our official social media pages that we control, or other mobile interactive features (each our “Service,” together with our “Services”). By using ComPDFKit products, you acknowledge that you have read, understood and agree to this Privacy Policy.
ComPDFKit is committed to protecting your privacy. We understand that the security of your personal information is important. We provide reasonable administrative, technical, and physical security controls to protect your personal information.
If you have any questions or concerns regarding this Privacy Policy, please contact us by email at
[email protected].
1. Data We May Collect and How We Use It
1.1 Personal Data We Collect Directly From You
We collect personal data directly from you in direct interactions. You may give us your personal data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide:
- By registering to use our websites or apps or using our services, products, and tools we make available for use;
- By registering for webinars, contacting sales, or signing up for our newsletter;
- By using our support chat function on our websites to correspond with us in connection with your use of our products;
- By participating in blogs, discussion boards, or other social media functions;
- By entering a competition, promotion or survey;
- When you report a problem; and/or
- If you upload a file to our services, products, demos, or tools.
- Other personal information that you voluntarily provide.
1.2 Information we Automatically Collect
1.2.1 IP Addresses and Click-Stream Data
With regard to each of your visits to our websites or usage of our apps we may automatically collect the following information:
- Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type, and version, time zone setting, browser plug-in types and versions, operating system, and platform;
- Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our websites (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number;
- Information about how you interact with our apps, through the use of third-party analytics tools which track data regarding crashes, errors, general user interactions with the user interface (UI), and the type of functionality you may be using.
- Other information collected with your consent.
- Information about you shared by other third parties: (1) Information posted by other users may contain information about you. (2) Information generated or shared by you when you use the services of third-party partners. When you use a third-party account to log in to our software products or services, we need to verify your identity or bind your account information, and associate the relevant account with our products or services after your authorization.
The websites may use the Google Analytics platform, a third party website analytics tool, in order to better understand our users’ needs and to optimize this service and experience. Google Analytics platform is a technology service that helps us better understand our users’ experience (e.g., how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Google Analytics platform uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Google Analytics platform stores this information on our behalf in a pseudonymized user profile. Google Analytics platform is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Google Analytics platform’ section of Google Analytics platform's support site.
The information collected cannot typically be used to identify you personally. However, if you have specifically informed us of your identity (for example by registering for something or providing us with your contact information), it may be possible for us to link certain information to information that identifies you personally.
1.2.2 Digital Markers (including Cookies), Online Tracking Technologies, Online Interest Based Advertising
A digital marker is created by a website visitor’s Internet browser to maintain certain pieces of information for the website to reference during the same or subsequent visits. Examples of digital markers are cookies or HTML5 Web storage. Among other things, digital markers can allow a website to recognize a previous visit each time the visitor accesses the website, and track what information is viewed on a website.
We use sessional and persistent digital markers on some portions of our websites. Digital markers are created when you visit our websites. Sessional markers exist while you remain on our websites, and persistent markers continue to exist after you have left our websites.
For information on the digital markers (including cookies) we use and the purposes for which we use them see the applicable
Cookie Policy for the ComPDFKit website(s) you may visit.
Similarly, we or our third-party service providers/advertisers may also use "web beacons", "pixel tags" or other tracking technologies, which are typically small pieces of code placed on a web page to monitor behavior and collect certain data regarding the actions of our visitors online.
These digital markers and other technologies may be used to track across time, sites, and devices. For example, these technologies can be used to analyze your online traffic patterns, to enhance your experience when using our products, to store information during your session, to personalize our websites for you based on your preferences and selections, to target advertising or content to you (as described further below), and to collect information about you and your usage of our websites or apps for other marketing and business purposes. You may adjust your privacy preferences regarding the use of digital markers, including cookies, and similar technologies through your browser. However, disabling cookies may impair your user experience and disable certain features of our websites.
Data about your activities online may be collected for use in providing advertising tailored to your individual interests, either by us, or third parties. We may work with third parties such as network advertisers and ad exchanges to serve advertisements across the internet and may use third party analytics service providers to evaluate and provide us and/or third parties with information about the use of these ads on third party websites and viewing of ads and of our content.
We and these third-party vendors, including Google and LinkedIn, may use third-party technologies (such as the LinkedIn Insight Tag) together with our own first party technologies in order to analyze ad impressions, your use of ad services, and interactions with these ad impressions and ad services. The information collected may also include information about your visits to our websites, including the pages you have viewed and what content you have seen. These third-party tracking technologies may be set to, among other things: (a) help deliver advertisements to you that you might be interested in; (b) prevent you from seeing the same advertisements too many times; and (c) understand the effectiveness of the advertisements that have been delivered to you.
You can opt out of certain advertising by visiting the Network Advertising Initiative opt out page or permanently using the Google Analytics opt out browser add on. If you wish to take steps to opt-out of tracking by certain online advertisers, you can visit the Digital Advertising Alliance’s opt-out page at https://www.aboutads.info/choices or the Network Advertising Initiative at www.networkadvertising. org/optout_nonppii.asp. To learn more about how to opt out of Google’s use of cookies, visit Google’s Ads Settings, here. To learn more about cookies and similar tracking technologies, and how they can affect your privacy, visit allaboutcookies.org. To learn more about how Google uses cookies to process and collect data, or to opt-out of Google’s analytic and marketing services, visit the Google Privacy Notice. LinkedIn members can control the use of their personal data for advertising purposes through their LinkedIn account settings.
1.3 Information We Receive From Other Sources
We may receive personal data about you if you use any of the other websites we operate or the other online projects or services we provide. We are also working closely with third parties (including, for example, business partners, technical and delivery services, advertising networks, analytics providers, and search information providers) and may receive personal data about you from them. We may combine this personal data with personal data you give to us and personal data we collect about you to create combined personal data.
1.4 ComPDFKit Licensing Services
When you use our Services, which connect to the ComPDFKit Licensing Service, we may store the email address submitted to us. We may use your email address to send you important notifications regarding the Service being used. In addition, we may connect your email address with the information we collected at the activation of the Service for technical support purposes. If you upload or transfer a document to a demo of our Services or as part of your technical support request, we may store your IP address for technical reasons. We are not able to guarantee the confidentiality of any information contained in documents uploaded to a demo of our Services or as part of your technical support request. Hence, please consider carefully what you upload. On the basis of this information, you consent to public disclosure of the information you upload to a demo of our Services or as part of your technical support request unless your license agreement with us provides otherwise.
We store your Personal Information with adequate protection. We generally do not store your Personal Information any longer than is necessary to provide the Service to you. At the termination of your licensed use of a Service, we will delete any Personal Information we collected from you without undue delay, unless further storage of such Personal Information is required for a valid purpose. Please be aware that encrypted storage of your Personal Information in our backup system may be necessary for technical reasons for a period of 6 months or more from the date of termination of the Service.
2. How We Use Collected Data
We limit the collection of Personal Data and Other Data to the amount required to review, analyze, provide, adapt, and/or improve the quality of our Services, products, advertising, customer support, fraud fighting, testing, and calibration of our Services, for verification of your eligibility and credit to purchase or access our Services, and to inform you about changes and news to our Services.
All Personal Data we collect will only be processed by our personnel and/or the above-referenced third-party providers to the extent needed except as otherwise explained in this Privacy Policy. Personal Data will not be disclosed to third parties unless it is necessary for the execution of your order, in particular for the delivery of products or services by logistical partners, for investigating your credit status, and the handling of payments (if you have granted us permission to do so), or if the disclosure is permitted by law. With regard to the handling of payments, we use and protect your data with respect to and in compliance with the PCI vulnerability standards by the PCI Security Standards Council.
In the event that we buy or sell any business or asset, we may disclose Personal Data to the prospective seller or buyer of such business or assets. Furthermore, we may disclose Personal Data to third parties, if we or substantially all of our assets are acquired by a third party and Personal Data will be one of the transferred assets.
We may process and disclose Personal Data to comply with any legal obligation, to enforce or apply any contract with you, or to protect our legitimate business rights, property, or safety of our personnel, customers, or others.
We may combine Personal Data and Other Data we collect with additional data from other sources. We may share Personal Data and Other Data to advisors, advertisers, and investors for the purpose of conducting general business analysis or other business purposes.
If you subscribe to one of our mailing lists, we will use your email address, name, title, and certain Other Data for providing you with news about our Services. We use this data to keep you up to date about our product development, the launch of new products, what we write about on our blog, conferences we attend, etc. You may unsubscribe from our mailing lists by clicking the unsubscribe button in each of our emails or in your profile settings.
We will only use your data legally. If you believe that we are not using your data in a legal way or wish to inquire about your rights regarding your data, you may do so by sending us an email at
[email protected].
3. Data Retention
For legitimate and legal reasons such as business purposes and/or legal requirements (e.g. tax and accounting reasons), we will then store your data for the legally required period of time.
4. Right to Information
You may request information about your data which is processed by us. Furthermore, you have the right to have your stored data corrected or deleted if the data is incorrect. Please note that we may require proof of your identity before we answer your request. Please send your request by email to
[email protected].
5. Data Protection
We will take appropriate security measures to ensure that your Personal Data will not be processed illegally, changed or deleted, duplicated, or used by unauthorized third parties, and that it will be prevented from accidental loss or damage unless otherwise described in this Privacy Policy and/or in the terms of your License Agreement or End User License Agreement. We use commercially reasonable efforts to implement processes that seek to ensure the safety of your Personal Data from the time it is collected until the time it is deleted.
We implement reasonable security measures to protect your information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You need to be aware that the systems and communication networks you use to access our products and services may experience problems due to factors outside of our control.
You shall bear the responsibility and losses arising from the leakage, loss, theft or tampering of any personal data due to the disclosure, loss, theft or tampering of such data by you as a result of informing others of your user password, sharing your registered account with others, or any other personal reasons due to the improper storage of such data by you.
6. Use of Our Website by Minors
If you are 14 years old or even younger, we will need the consent of your parent or legal guardian before you submit data via our Services. You are not permitted to submit data without such consent. If we receive any such data, we will stop processing this data as soon as we are informed.
If you are the guardian of a minor, please contact us through the contact information listed in Article 8 when you have questions related to the personal information of the relevant minor under your guardianship.
7. Changes to this Privacy Policy
We may change this Privacy Policy at any time. These changes form part of this policy. All changes will be published on this website. Any changes to this Privacy Policy will become effective at the time that we publish the revised Privacy Policy on our website. Your use of our Services following these changes means that you expressly acknowledge and accept the Privacy Policy as revised. Therefore, please be sure to regularly review our Privacy Policy.
8. Data Subject Request
You may inquire as to your data subject rights or revoke your consent to this Privacy Policy as well as other rights, such as the processing of your Personal Data, in the future at any time by sending an email to
[email protected].